Urban Christian is committed to 100% customer satisfaction! If you are not fully satisfied with your purchase, you may return the item within 14 days of delivery for a store credit that will go toward your next order once your item has been returned. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a return. We do not offer cash refunds at this time.
For us to be able to accept your return, it must meet the below requirements:
- The item is returned in its original condition. Items must be unworn and unwashed with all the tags still attached. It must also be in the original packaging.
- The item has absolutely no marks or stains (including makeup)- The item is returned to us within 14 days from the delivery date. If your items are returned later than 30 your return will be denied.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
To return or exchange, customers must contact our support team at firstname.lastname@example.org for exchange instructions. Please DO NOT return any items without contacting the support team first.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be emailed your store credit details.
Only regular priced items may be refunded, unfortunately, sale and items purchased with a discount code items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide further directions.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue the store credit to the gift giver and he will find out about your return.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.